Fitness Manager - Chiswick

As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards.

As a Fitness Manager you will be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. 

Key Responsibilities include:

• Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this
• Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. 
• Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate 
• Continuously review fitness equipment, programmes and activities, developing and improving as required.
• Accountable for the fitness budget, stock takes and inventories
• Supporting the centre to achieve targets and fitness KPIs.
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. 
• Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle 

Qualifications and Experience Required

• Previous experience experience working as a Fitness Manager
• Be a minimum of Level 2 fitness qualified or equivalent
• The ability to meet set targets and deadlines, and be pro-active in your duties
• The ability to mentor, motivate, coach and develop team members and customers to achieve their potential
• Excellent communication skills and experience delivering first class customer service is also essential
• Ideally hold or be able to work towards a First Aid at Work Qualification
• Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)

In return Lampton Group will offer you 

• Free parking at all Leisure Centre Sites
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership 
• Lampton Rewards - discounts and offers from top brands and services
• EE rewards - 20% off phone, sim and mobile broadband
• Enhanced Maternity and Paternity leave 
• Pension Scheme  
• Refer a Friend Scheme offering up £250 for each new employee referred
• Staff wellbeing services, including access to online GP, occupational health and EAP
• Flu Jabs   
• Eye care vouchers and support towards glasses 
• Cycle to work scheme 
• Electric Car salary sacrifice scheme 

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities. 

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).